Pursuant to the decision of the Polish Financial Supervision Authority – KNF (DFII / I / 4031/100/20/16/17/U/AS) of 29 May 2017, ProService Finteco Sp. z o.o. mediates in the sale and repurchase of participation units of open-end investment funds, specialized open-end investment funds and participation titles of foreign funds. As part of ProService Finteco Sp. z o.o. Shares Distribution Department was established to provide customer service via the Internet, telephone, IVR system, fax and in a direct manner.
As part of the distribution of investment fund participation units, the Participant may contact ProService Finteco Sp. z o.o. in the following way:
Services provided by ProService Finteco Sp. z o.o. in the scope of distribution of participation units of open-end investment funds and specialized open-end investment funds:
Rules of Conduct applied by Employees of ProService Finteco Sp. z o.o. when accepting orders by phone, fax or in a direct manner:
Starting on 18 May 2020, services to investment fund participants have been provided at the Customer Service Point at 12A Konstruktorska Street (Building B, Entrance C, 4th floor) with the following precautions and safety principles:
ProService Finteco serves participants of funds managed by the following Investment Funds:
Due to the fact that only one person at a time can stay at our Customer Service Point, please call the telephone number of the relevant Fund hotline in advance to schedule the date and approximate time of visit.
The participant may obtain information on the rules of participation in the Funds / Sub-Funds by:
Prospectuses of investment funds and foreign funds are also available on the above-listed websites along with current information about changes in these prospectuses and Key Investor Information:
Costs and Commissions
ProService Finteco Sp. z o.o. is an entity operating pursuant to Article 32 section 2 of the Act on investment funds and management of alternative investment funds, and does not charge fees for distribution services provided to investment fund participants.
ProService Finteco Sp. z o.o., in accordance with Article 32a Section 7 of the Act on investment funds and management of alternative investment funds, may receive from investment fund companies managing investment funds, in the proces of selling and buying participation units, the following types of benefits:
1) cash or non-cash benefits accepted or transferred to a third party that is necessary to perform the service provided to the customer, in particular:
2) other cash or non-cash benefits if:
The only fees that are collected by the Funds from Participants in connection with the orders placed are available in the tables of fees of individual investment fund companies on the websites:
The participant may submit a complaint regarding the quality of services provided by ProService Finteco Sp. z o.o., as well as the method and correctness of the execution of orders and instructions, broken down into individual Funds, by:
ProService Finteco Sp. z o.o. developed internal regulations aimed at preventing conflicts of interest and protecting confidential information in the company. At the request of the customer, they may be provided with detailed information about the entity’s policies in the event of a conflict of interest.
Conflict of Interest – circumstances that may lead to a conflict between the interests of ProService Finteco Sp. z o.o., a Related Person, including the between management personnel, employees and agents, or any person directly or indirectly related to them by the control relationship, and their clients or between clients, and the obligation of ProService Finteco Sp. z o.o. in a reliable manner, taking into account the best interests of the customer, as well as circumstances that may lead to a conflict between the interests of customers of ProService Finteco Sp. z o.o., including conflicts of interest caused by receiving incentives or compensation from any third parties.
Related Person – a person who is part of the statutory bodies of ProService Finteco Sp. z o.o., a person remaining with ProService Finteco Sp. z o.o. in an employment relationship, order or other legal relationship of a similar nature, entities belonging to the same capital group as ProService Finteco Sp. z o.o.
In order to implement a solution aimed at identifying, managing and controlling real Conflicts of Interest, ProService Finteco Sp. z o.o. identified potential Conflicts of Interest that may occur in connection with the activities of ProService Finteco Sp. z o.o.
Identified Conflicts of Interest (incomplete list):
Conflicts of Interest management methods and procedures adopted
ProService Finteco Sp. z o.o. controls the undertaking of other gainful/social activity by an employee of ProService Finteco Sp. z o.o. and accepting gifts/benefits in tangible or intangible form, as well as employees’ own investments.
ProService Finteco Sp. z o.o. separates the function of a unit conducting activity in the field of intermediation in the sale and redemption of units from units responsible for the activities of a transfer agent.
ProService Finteco Sp. z o.o. assures that customers make the decision on the choice of a given Society and a given fund/funds and on the submission of a given order/instruction.
Obligation to keep confidential information confidential
Each employee of ProService Finteco Sp. z o.o. is obliged to keep Confidential Information a secret, not to disclose and not use information obtained as part of the work for purposes other than the proper performance of employee duties.
The obligation referred to above applies to all Confidential Information obtained while performing work at ProService Finteco Sp. z o.o.
The obligation mentioned above binds employees indefinitely also after the termination of employment relationship between the employee of ProService Finteco Sp. z o.o. and ProService Finteco Sp. z o.o..
ProService Finteco Sp. z o.o. implements technical and organizational solutions whose purpose is to limit access to information only to authorized persons.
Legislation, below is the link to relevant website:
Below is a link to the ODR platform, an access point for consumers who want out-of-court dispute resolution in connection with the conclusion of an online contract for the use of transaction and information service provided by ProService Finteco Sp. z o.o .:
Insofar as they bind you to ProService Finteco Sp. z o.o. the agreements provide for the possibility of out-of-court resolution of any disputes before the Arbitration Court at the Polish Financial Supervision Authority; we provide a relevant link:
ProService Finteco Sp. z o.o.’s Customer Service Point, as a distributor of participation units, provides regulations and model contracts for services provided via telephone and Internet for individual Investment Fund Societies.
BPS TFI S.A. ( ALTUS Open Umbrella Investment Fund):
BNP Paribas TFI S.A. (Spektrum SFIO):
Aviva Investors Poland TFI S.A.:
Rockbridge TFI SA (previously BPH TFI S.A.):
BPS TFI S.A.:
Copernicus Capital TFI S.A.
Ipopema TFI S.A. (Ipopema m-INDEKS, Ipopema SFIO):
Millennium TFI S.A.:
Noble Funds TFI S.A.:
Open Finance TFI S.A.:
Opera TFI S.A. (DB Funds Open-End Investment Fund):
Opera TFI S.A. (NOVO Open-End Investment Fund):
Skarbiec TFI S.A.:
Superfund TFI S.A.:
BNP Paribas TFI S.A.: